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Is the Customer Really "Always Right?" (Popularity:  )
When I am the customer, then absolutely, the customer is always right. :-) However, when I am not the customer, then I am not so sure...
"The customer is always right," is a nice pithy phrase, but by falling back on that little aphorism I think people end up missing the point.
Here are four situations where the idea "the customer is always right" may not be enough.
1) Ludicrous Requests
One of the ...
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What is It Like Today to Get a Customer Service Person to Answer a Simple Question? (Popularity: )
http://www.startupbusinessdoctor.com
In general most of us have extremely fast paced lives with no time to waste. Therefore if a service or product we rely on has a problem, we need that particular company to provide us with excellent fast customer service.
Is this the type of service we are receiving?
With some of the companies we deal with absolutely, I would have to say businesses with the personal touches are becoming more old ...
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Forget About Customer Service & Satisfaction: Pursue Customer VALUE (Popularity: )
For the longest time I have been uncomfortable with the various labels we place on our customer facing activities. They are referred to as:
Customer Service
Customer Care
Customer Support
Customer Relationship Management
Client Services
Client Relations.
Most of these titles and designations focus on what we DO without focusing on the results we are hoping to achieve.
We engage in these activities, presumably to promote:
Customer Satisfaction
Client Retention
Customer Loyalty.
And we trust that these aims and practices will contribute ...
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Immortalizing your best moments and memories using photo to text (Popularity: )
https://photo-to-text.com
While we are still young, time flashes by, and we do not know it because we are most times caught up with the enjoyment that life presents. A popular saying goes thus, “Time flies,” but honestly, memories fly too. The question now is, as memories fly, can you ever capture it? I guess you could only catch things that are seen, but memories can be seen. It sounds odd, right? ...
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