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What is It Like Today to Get a Customer Service Person to Answer a Simple Question? (Popularity:  )
http://www.startupbusinessdoctor.com
In general most of us have extremely fast paced lives with no time to waste. Therefore if a service or product we rely on has a problem, we need that particular company to provide us with excellent fast customer service.
Is this the type of service we are receiving?
With some of the companies we deal with absolutely, I would have to say businesses with the personal touches are becoming more old ...
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How to Beat Automated Phone Systems (Popularity: )
Many companies save money at the expense of the consumer. For example, when you phone a business, most likely you'll encounter an automated answering system. Some of these systems cause you to waste time in a labyrinth of menus or they insult you by asking you to converse with a robot.
Here's how to protect your time and reach a person.
1) Work on other tasks. While on hold, read magazines, balance ...
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Prove Yourself Every Time (Popularity: )
Last week a disgruntled salesperson told me about a long-time customer who stopped buying from her. “Gosh, I thought we were good friends; we even went out together socially. I never thought I would have to worry about losing her as a customer.” As soon as I heard that last sentence, I knew that I had discovered a new business-medical condition, “SCS.” Salesperson Complacency Syndrome!
Too often we confuse relationships. These ...
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From Mundane to Magical: A Look at Customer Service (Popularity: )
If you have flown lately, you have probably lost faith in the airline industry. I know I have. Late flights, lost or damaged luggage, and the attitudes of the staff, though much improved over years past, is still suffering. When will the airline industry realize that what they offer is a service, and thus service minded people are needed to appease people when things go wrong? The "not my job" ...
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