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Measuring Customer Satisfaction - Introduction (Part 1 of 3) (Popularity:  )
Businesses survive because they have customers that are willing to buy their product or service. However, many times businesses fail to "check in" with their customers to determine whether they are happy or not and what it will take to make or keep them happy.
Customers are your best source of business information — whether it's to improve an existing product or service or whether you're planning to launch something new. ...
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Measuring Customer Satisfaction Watch Out For... (Part 3 of 3) (Popularity: )
Even the best intentions in measuring customer satisfaction are subject to problems along the way. Temptations to avoid are:
Complacency — obtaining feedback is an ongoing process, not a one-time event. You cannot know what your customers want if you only ask them occasionally. Change is certain, and priorities do shift. The most successful companies are those that can detect and respond to customer changes quickly.
Analysis paralysis — when you get ...
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From Mundane to Magical: A Look at Customer Service (Popularity: )
If you have flown lately, you have probably lost faith in the airline industry. I know I have. Late flights, lost or damaged luggage, and the attitudes of the staff, though much improved over years past, is still suffering. When will the airline industry realize that what they offer is a service, and thus service minded people are needed to appease people when things go wrong? The "not my job" ...
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Six Steps to Remarkable Service (Popularity: )
http://www.stirtzgroup.com
We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow.
Here is an easy yet valuable road-map I've taught in many of my customer service seminars. It's ...
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Meals, Feels And Wheels-Thought For The Customer Service Professionals Day (Popularity: )
I was thinking this morning about how much I like my cereal.
This cereal has nice sound when it is poured into the bowl. Inviting, crisp and clean. Little round brightly colored circles of joy all jumbled together. Not only are the colors are pleasing to the eye and they stand out against the white background of my bowl, making the cereal seem to smile at me. As I am splashing ...
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Sales Skill Training to defeat the competitors for long run (Popularity: )
http://www.salesjudge.com
Providing high quality sales skill training is the only way to make your competitors defeat for the long run. After the proper recruitment process through Sales Skill Test for your sales employees it is recommended to give them a proper training just to enhance their potentialities for your own benefit. It is better to engage a sales trainer can assist you to accomplish desired results and smooth the progress of ...
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How Can The A R Follow Up Medical Billing Help You And Your Organization (Popularity: )
http://www.mdofficemanager.com/
Summary: With the help of A R follow up medical billing, you can not only reduce errors, but also make your work smooth and flexible like never before.
Being a part of a health care institution you know the importance of medical billing. At the same time, it is also true that the procedure of billing is a great challenge for the billers. This is mainly due to the fact that ...
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Measuring Customer Satisfaction - Six Steps in Conducting a Successful Survey (Part 2 of 3) (Popularity: )
http://cinoy-tickets.blogspot.com
Step 1
Decide On Your Objectives What do you want to know from the survey? Be specific. Your objectives will form the basis from which your survey questions will be developed. Limit your objectives to just a few. If you try to include too much, you will make the survey too long (customers may not complete it), and you may uncover more than you can handle (you can't respond to it).
Step ...
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Gratitude Is An Attitude (Popularity: )
http://www.donihueonline.com
Well, face it. One of the greatest issues dealing with employees and employers is attitude. Not just any attitude, but an attitude of negativity or non appreciation. Whether you are a manager, upper level management, CEO, or owner, how you treat people, and in this discussion, employees is whether your business will run well and have healthy interpersonal relationships and a cohesive team, or whether you will experience discontent, non ...
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5 Steps to Exceed Customer Expectations (Popularity: )
http://smbconsultinginc.com
We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. We expect to hear a dial tone when we pick up the telephone when no one else is using it. We expect our cars to start in the morning when we get ready to leave for work. It’s implied that a restaurant will prepare our food ...
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