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Items to Note when Hiring a Customer Service Rep (Popularity:  )
http://www.lilyputts.com
When hiring a customer service rep, if you keep the interview light you will never find if the person you are interviewing is great for the job.
By interjecting a situation with your interview you will see how they will react if a problem should arise. Do not hesitate to sit them in a near by room and do a mock situation. This will better aid you in you quest for ...
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Digital Signage - Cutting Out the Cacophony (Popularity: )
http://www.keywesttechnology.com
This article could just as easily have been entitled "Everybody's talkin' at me, I don't hear a word they're sayin'," but that was already taken. So I'll stick with "Cutting Out the Cacophony."
As digital signage technology enters its next phase as a hybrid, interactive medium combining the power of linear content with branching interactive functionality, volume is likely to rise, literally. Hybrid systems increasingly will find their way into places ...
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Measuring Customer Satisfaction - Six Steps in Conducting a Successful Survey (Part 2 of 3) (Popularity: )
http://cinoy-tickets.blogspot.com
Step 1
Decide On Your Objectives What do you want to know from the survey? Be specific. Your objectives will form the basis from which your survey questions will be developed. Limit your objectives to just a few. If you try to include too much, you will make the survey too long (customers may not complete it), and you may uncover more than you can handle (you can't respond to it).
Step ...
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Measuring Customer Satisfaction Watch Out For... (Part 3 of 3) (Popularity: )
Even the best intentions in measuring customer satisfaction are subject to problems along the way. Temptations to avoid are:
Complacency — obtaining feedback is an ongoing process, not a one-time event. You cannot know what your customers want if you only ask them occasionally. Change is certain, and priorities do shift. The most successful companies are those that can detect and respond to customer changes quickly.
Analysis paralysis — when you get ...
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5 Steps to Exceed Customer Expectations (Popularity: )
http://smbconsultinginc.com
We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. We expect to hear a dial tone when we pick up the telephone when no one else is using it. We expect our cars to start in the morning when we get ready to leave for work. It’s implied that a restaurant will prepare our food ...
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Meals, Feels And Wheels-Thought For The Customer Service Professionals Day (Popularity: )
I was thinking this morning about how much I like my cereal.
This cereal has nice sound when it is poured into the bowl. Inviting, crisp and clean. Little round brightly colored circles of joy all jumbled together. Not only are the colors are pleasing to the eye and they stand out against the white background of my bowl, making the cereal seem to smile at me. As I am splashing ...
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R.E.S.P.E.C.T. - Your Client's Communications Preferences (Popularity: )
http://www.mannersthatsell.com
Imagine this: you've worked for hours putting together the proposal that your prospective client requested and are finally ready to hit the send button. You envision the recipient checking e-mail immediately and contacting you within a few hours to seal the deal. You have a mental picture of yourself signing the contract and depositing a nice check into your account
What you don't know is that your prospect doesn't check e-mail ...
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Forget About Customer Service & Satisfaction: Pursue Customer VALUE (Popularity: )
For the longest time I have been uncomfortable with the various labels we place on our customer facing activities. They are referred to as:
Customer Service
Customer Care
Customer Support
Customer Relationship Management
Client Services
Client Relations.
Most of these titles and designations focus on what we DO without focusing on the results we are hoping to achieve.
We engage in these activities, presumably to promote:
Customer Satisfaction
Client Retention
Customer Loyalty.
And we trust that these aims and practices will contribute ...
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Measuring Customer Satisfaction - Introduction (Part 1 of 3) (Popularity: )
Businesses survive because they have customers that are willing to buy their product or service. However, many times businesses fail to "check in" with their customers to determine whether they are happy or not and what it will take to make or keep them happy.
Customers are your best source of business information — whether it's to improve an existing product or service or whether you're planning to launch something new. ...
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Gaining Customer Trust (Popularity: )
http://work-from-home-on-line.blogspot.com
As in every business, if you chose to work from home on line you must have in mind your customers trust. You need their trust because thus you will get them to come back over and over again and even maybe expand your network through potential partners. Here are a few ways through which you can gain your customers trust:
Testimonials are probably one of the most important way to gain ...
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