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Six Steps to Remarkable Service (Popularity:  )
http://www.stirtzgroup.com
We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow.
Here is an easy yet valuable road-map I've taught in many of my customer service seminars. It's ...
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Never, Ever Mess with a Safeway School Graduate! (Popularity: )
http://www.customersatisfaction.com
Last night I needed to pick up a few groceries and at the last minute, before leaving the house, I remembered something that I would usually forget.
I needed to return two items to the store for credit.
These were bottles of the same wine which I had bought on sale. One was corked and about 90% full, and the other was unopened.
When I bought them they were priced at $9.88, discounted ...
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Web Based CRM Software - Thinking Of Deploying CRM Software At Your Website? (Popularity: )
http://www.premiumresponse.com
Thinking of deploying CRM software at your website? Even if you like the idea, you might be holding back by thoughts of: getting your customers to adjust to a change, going through the learning curve, modifying your website to accommodate the new tool and finally the price. The good news is that you can easily overlook these issues by selecting a web based CRM software solution. Like most web-based systems, ...
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Customer Management Software - You Are Open For Sales? (Popularity: )
http://www.premiumresponse.com
Customer management software streamlines your customer-related processes toward being more customer-centric. This way it enables you to make maximum profits. After deploying this software, small businesses can look forward to using it's features such as compilation of detailed information about each customer and accessibility from any location 24/7. In addition, you can enjoy automated management of your profit and sales in a well-tracked systematic manner.
CRM solutions, if used in an ...
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Gratitude Is An Attitude (Popularity: )
http://www.donihueonline.com
Well, face it. One of the greatest issues dealing with employees and employers is attitude. Not just any attitude, but an attitude of negativity or non appreciation. Whether you are a manager, upper level management, CEO, or owner, how you treat people, and in this discussion, employees is whether your business will run well and have healthy interpersonal relationships and a cohesive team, or whether you will experience discontent, non ...
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CRM Applications Are The Need Of Day For All Businesses (Popularity: )
http://www.crmapp.com
Why you need a CRM application to ensure the success of your business
Today, the world of business has its axis on CRM applications. CRM applications are the need of the day for all kinds of businesses, be it small or large.
They ensure better productivity and profit by bringing about a marked improvement in the performance of the business via customer centric services.
The fulcrum of every CRM application is the ...
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Measuring ROI on a Call Center Investment (Popularity: )
http://www.strategy2act.com
Traditional ROI calculations use the level of profit generated by an asset divided by the value of the asset and expressed as a percentage. That's fine but when we seek to ascribe a value to non-profit generating assets we need to look at ways in which we can quantify the value that the call center is contributing to overall business operations.
Call center data management and manipulation has lent itself particularly ...
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Mystery Shop Your Way To The Top (Popularity: )
http://www.octoberresearch.com
Are your employees treating customers the right way? Does your competition "out service" your customers and prospects? There is only one method to find out - market research. Research is exploratory and often driven by the researcher's curiosity, interest or hunch. Evaluating employee performance through mystery shopping is one of many ways market research will contribute to the greater success of your company.
"The purpose of mystery shopping is to help ...
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How To Take Care Of The Ridiculous Customer (Popularity: )
http://www.top-performance-teams.com
In an article also appearing on this website, I spoke about how to handle the upset, or angry customer. Here's a review for helping upset customers.:
L - Listen and don't interrupt
E - Empathize with something like, "I can understand why you're upset. I would be upset too."
A - Ask - What can I do to make you happy?
R - Resolve - Unless it's ridiculous - do it
The question came back ...
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From Loyal Customer to Loyal Advocate (Popularity: )
http://www.scrapbiz.com
Recently, I had my carpets cleaned by a new company I had never used before. This is a new company and the owner himself showed up to clean my carpets. It took him 3 hours to do the stairs, hallway, family room, living and dining rooms. But, when he was done, they looked TERRIFIC and I was "sold" on his company.
When we hold a workshop, make a sale from our ...
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