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5 Reasons Call Center Coaching Fails (Popularity:  )
Bill walks around the call center with all of the enthusiasm and charm of a meat inspector.
"How you doing?" he asks in a monotone. "It's your turn, I guess."
He has just invited a phone rep to a coaching session. Three calls will be played and Bill will share his evaluation of each one with the rep.
Spying his checklist Bill remarks, "You left out your close in this one."
"But otherwise, it's ...
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What Makes A Cold Call a COLD Call? (Popularity: )
Most writers toss the phrase "cold call" around without ever defining what it means.
I think it is worth our time to consider exactly what makes a cold call a COLD call.
After all, terms are important; just ask two people if they "like" each other or are "in love" with each other.
So, what is a COLD call?
First, does it involve selling? There's some disagreement, here.
If you look at ads for phone ...
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7 Proven Sales Tips to Eliminate Cold Calling (Popularity: )
http://smbconsultinginc.com
In a recent SMB Consulting, Inc. online survey, 84% of sales representative respondents admitted to being unprepared at least once on a sales call within the past year, and ΒΌ of those admitted to being unprepared 11 times or more. These results may indicate that many companies are still emphasizing cold calling as a method to gain new customers, and sales reps are feeling pressure to cut corners in order ...
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