The Internet Marketer's Guide to Predictive Dialing Software |
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By: Stephen Subs Posted: 2008-10-07 07:38:41 |
| Do you recall a time when someone called, and a message asked you to wait for the next available agent? Then, after a short pause, a person came on the line and spoke to you about whatever the call was for, such as collection of a bill, a reminder for a flight or function, etc? And if you weren't home or couldn't answer, the system left a message on your answering machine with instructions on who you should call to get more information? These phone calls were made possible by companies using predictive dialing software.Now I know what you must be thinking: why would an Internet Marketer want to look into using this technology, especially when their business(es) are online? Good question - and one I intend to fully answer. To begin with, using a predictive dialer software, especially when combined with Skype (a VoIP service provider), it gives you the power to speak one-on-one with your customers without the hassle of calling each one by hand. If the person doesn't pick up (which occurs more than 75% of the time) then a prerecorded message comes on, and the software goes to the next person on the list.Upon reaching a caller, the software connects you and you can begin speaking to them. Here's a secret not many marketers know: taking the time to add a personal touch, such as this, lends a huge amount of credibility with a customer, and most often strengthens the relationship. And while you're on the phone with your buyer, you can conduct a quick survey that will help with the creation of your next product, encourage the buying of a back-end or one-time offered product or service, and make sure the customer is happy with their purchase, thus killing buyer's remorse instantly.What if you don't want to make those calls I can hear you ask? Simple: hire out one to three people who have Skype on their computers, install the predictive dialer software, and give them a script to read to the customers. By outsourcing this work, you save your time which can be spent more wisely on continuing to build your online empire. Besides, if you do your research, you can find talented people to do this that are very cheap to hire and pay.Finally, once the call is complete, you will have accomplished so much more than the majority of other Internet Marketers out there: You will have earned the customers trust, sold more products to those already in the buying mood, conducted market research, and in the end made sure your customer is happy and will be coming back for more, thus increasing the life of these customers. Oh, one last secret tip before you finish reading this: Right before you or your representatives finished the call, ask the buyer for a list of three to five friends they feel would love this product as well. NOTHING sells better than a testimonial from a friend or relative!So there you have it! Just by having Skype installed and using a trustworthy predictive dialing software, you (or your hired agents) can reach out to customers more than 99% of other marketers (including several of the so-called 'gurus') and get much more done than ever before.Would you like to see my own pick for a great predictive dialer program? Please visit http://www.voicent.com |
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