Can You Hear Me Now? 5 Ways to Become a Better Listener |
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By: Allison Babb Posted: 2007-07-30 11:42:59 |
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Years ago, I was meeting with one of my managers and in the middle of the conversation I said "Hey, I just had a great idea while you were saying that!" Then I realized that I just conveyed that I was not listening to a word he was saying. I was busy coming up with my own ideas as he was talking. George Bernard Shaw once said that "The single biggest problem in communication is the illusion that it has taken place." :-)Poor listening skills is such a common mistake when we are in communication with others in the workplace. We think we are listening but we are not really. In this article are 5 ways in which you can become a better listener. Enjoy! :-)Address the white elephant: A manager who reported to me showed up for his 1-on-1 with me and was clearly upset. We started talking about projects etc. then I just had to stop. I put down my pen and paper and empathetically said "Tom, you seem very frustrated. Can we step outside of this conversation for a minute and talk about what maybe upsetting you?" He opened up at that point and we had a very good conversation. Sometimes it's worth it to put aside the normal routine and address the unspoken issue you may be ignoring in the course of conversation.Stop and focus: Try this exercise with the next person who you are in conversation with. Lean forward and purposefully concentrate on what they are saying to you. You will notice the person's communication with you will change because they feel like they are genuinely being heard.Not all about you: Sometimes in our attempt to show that we are listening, we launch in with our own story that is similar to what the person is sharing. If done too often in a conversation, this can come across as a bit self-centered. Great listening skills is focused on the person conveying the information vs the person receiving it.Turn assumptions into questions: When we are listening to someone and we believe they have some hidden agenda, it is difficult to listen. Instead of filling your mind with second- guessing thoughts as they are speaking, make an effort to hear what they are saying and ask probing questions to draw out their underlying motives. You may even find that it is not what you originally thought.Find your intent: And lastly, Stephen Covey, author of "7 Habits of Highly Effective People" says that some people listen with the intent to reply and others listen with the intent to understand. It's worth pondering..... what is your intent for your next conversation?========
Allison Babb is author, speaker, trainer, and leadership coach who teaches leaders at all levels 3 secrets to becoming a top manager in their company. Allison has combined her degree in Business Administration, over 15 years of senior management experience and the art of professional coaching to deliver truly masterful leadership coaching and training to managers at all levels. You are welcomed to "reprint" this article online as long as it remains complete and unaltered (including the contact information at the end), and you send me a copy or link to your reprint by visiting my website at http://www.ExcellenceThroughCoaching.com and choosing "contact us". Thanks! |
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