PDA and VPN Treo Troubleshooting Guide

       By: Aaron Adams
Posted: 2007-04-04 08:53:29
SIM Cards hold programming information for the GSM network along with all personal settings and data.Palm Desktop Software The software included with the Treo installs the drivers that enables synchronization with Palm Desktop software or Microsoft Outlook for Windows or the Microsoft Outlook Exchange server via Goodlink ServiceGoodlink gives you Full Outlook like functionalitySecure Over The Air ManagementExpanded handheld security with Goodlink Compliance ManagerAvailable in English, French, Italian, German and SpanishWorld-wide coverage with Global ConnectAdjusting the Screen Contrast Depending on the lighting conditions where the Treo is being used, the screen contrast and brightness may need to be adjustedPress Applications Launcher Choose the pick list in the upper-right corner, select AllChoose the Prefrences iconChoose the pick list in the upper-right corner, select DisplayChoose the brightness slider, and use Left and Right to adjust brightnessChoose the contrast slider, and use Left and Right to adjust contrastIf the Screen Appears Blank and/or Locked up Look closely at the screenIf there is a dim image, try adjusting the screen contrast and brightnessIf that doesn't work, perform a soft resetIf that doesn't work, connect the Treo to the AC charger and perform a soft reset againIf that doesn't work, perform a hard resetPerforming a Soft Reset A soft reset is similar to restarting a computerIf the Treo is not responding or having trouble synchronizing with the computer, a soft reset may helpUnless the battery is extremely low, a soft reset should not affect dataUnscrew the stylus tip to access the reset toolUse the reset tool to gently press the reset button on the back of the TreoSystem Reset A system reset, also called a safe or warm reset, tells the Treo to stop what it's doing and start over again without loading any system extrasIf the Treo loops or freezes during a soft reset, a system reset may helpPerforming a system reset allows getting out of an endless loop in order to uninstall a third-party application causing the loopingUnless the battery is extremely low, a system reset should not affect dataIf performing a system reset and disable conflicting applications is needed, always end the process with a soft resetThis returns the Treo to normal operationPerforming a System, Warm, or Safe Reset To perform the System Reset (AKA Warm Reset, or Safe Reset)Unscrew the stylus tip to access the reset toolWhile holding Up , use the reset tool to gently press the reset button on the back of the TreoWhen the Palm Powered logo appears, release UpPerform a soft resetSome features, such as Wireless Mode, are not available until this step is completedPerforming a Hard Reset A hard reset erases all data and third party software on the TreoNever perform a hard reset without first trying a soft and system resetPreviously synchronized data can be restored with the next HotSync operationA hard reset can show if a problem stems from the Treo or an application installed on itHard Reset Steps Unscrew the stylus tip to access the reset toolWhile holding the Wireless Mode button, use the reset tool to gently press the reset button on the back of the TreoWhen the Palm Powered logo appears, release the Wireless Mode buttonWhen the warning appears, press Up to confirm the hard resetTurning Wireless Mode ON Wireless Mode connects the Treo to the service provider network so that phone calls can be made and received, and use other wireless services can be completedPress and hold the Wireless Mode button to turn on Wireless ModeAt this point, Wireless Mode is on and the user is ready to begin making and receiving calls and using the Internet features (if supported by the local network)Turning Wireless Mode OFF When Wireless Mode is off, the Treo is not connected to the service provider networkOther Palm OS features can still be usedThis is ideal for airplane flights and for maximizing battery lifePress and hold the Wireless Mode button again to turn off Wireless ModeThere will be a series of descending tones and a Goodbye message appears on the screenResearcher in Corporate Law for over 20 years. 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