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5 Reasons Call Center Coaching Fails (Popularity:  )
Bill walks around the call center with all of the enthusiasm and charm of a meat inspector.
"How you doing?" he asks in a monotone. "It's your turn, I guess."
He has just invited a phone rep to a coaching session. Three calls will be played and Bill will share his evaluation of each one with the rep.
Spying his checklist Bill remarks, "You left out your close in this one."
"But otherwise, it's ...
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Using Telemarketing Scripts When Selling By Phone Is Bad (Popularity: )
http://www.trade-pals.com
Do you use telemarketing scripts when selling by phone? If you are a telemarketer you probably do. Most telemarketing firms provide their employees with scripts to use when selling over the phone.
Do you think that telemarketing scripts are worthwhile or would an unscripted phone call produce better sales results?
Most telemarketers would agree that unscripted and natural sounding phone calls produce better results, yet many still use scripts. Why would this ...
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Turn Cold Calling Into Hot Prospecting (Popularity: )
http://www.adaringadventure.com
After spending 20 years working in sales and a good proportion of that in new business sales, I can tell you that a lot of seasoned sales people hate to prospect. It can be time consuming, laborious, boring and very often damaging to the ego.
The real question though is; is it difficult? My answer to that is an emphatic, no. It can appear difficult if you do not really know ...
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7 Proven Sales Tips to Eliminate Cold Calling (Popularity: )
http://smbconsultinginc.com
In a recent SMB Consulting, Inc. online survey, 84% of sales representative respondents admitted to being unprepared at least once on a sales call within the past year, and ΒΌ of those admitted to being unprepared 11 times or more. These results may indicate that many companies are still emphasizing cold calling as a method to gain new customers, and sales reps are feeling pressure to cut corners in order ...
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Outsourced B2B Cold Calling And Telemarketing - Is It Worth It? (Popularity: )
There is a recent trend towards outsourcing your B2B cold calling and telemarketing to companies that specialize in cold calling prospects and setting appointments for you. This article aims to evaluate the pros and cons of outsourced cold calling.
The reasons to outsource your B2B cold calling are numerous; the following are the pros of outsourcing your telemarketing services:
Your sales reps hate cold calling; they hate the rejection. If they ...
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Predictive Dialer (Popularity: )
A predictive dialer is a computerized system that automatically dials batches of telephone numbers that connect to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers.
Predictive dialers were developed from the auto dialer. While the basic auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call, the predictive dialer uses a variety of algorithms to ...
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Reasons Why Telemarketing is Still an Effective Sales Tool for Many Businesses Today (Popularity: )
The use of telephone to carry out marketing campaigns is called telemarketing. Marketing has come a long way, from selling stuff door to door to using internet and telephones. Telemarketing is a huge success today where goods and services are marketed directly to the prospective customers. It is also the use of telephones to receive the orders and any inquiries relating to the advertisement and promotions carried.
There are two types ...
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Telemarketing Vendors Can’t Compete With Internal Operations (Popularity: )
Lots of companies look to outsource their lead generation to telemarketing vendors that provide turnkey services for calling into prospect accounts and qualifying leads. In fact, our own company has experience providing these services to clients. I’m here to tell you today that this process of outsourcing your telemarketing to a tele-services firm probably is not a very efficient or cost effective way to do business in today’s day and ...
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Screener and Voice Mail Tips to Help You Get to More Buyers (Popularity: )
Here are some ideas to help with screeners and voice mail.
Don't Get Lost in the Phone System Bermuda Triangle. When initially trying to locate a decision maker you've never spoken with, if you detect even the slightest bit of hesitation in a screener's voice when they give you a name, continuing questioning. Nothing is as frustrating as being shoved from one unwanting soul to another like a hot potato. Find ...
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Don't Insult Me With Trial Closing Questions And Sales Closes (Popularity: )
Today I received a cold call from a telemarketer to sell me a newspaper subscription. I found his sales script quite amusing. Here's how it went:
"Good morning Mr. Buntic, I'm calling from the Toronto Star. Today I would like to ask you, when you start your new subscription to the Toronto Star would you prefer it delivered to the front door or the back door?"
My reply:
"Hmmm, the Toronto Star? Never ...
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