Home Add to Favorite Contact Submit  
             19 March, 2024
 

    
Category:  Articles » Business » Management

 

The Importance Of A Paper Trail

Popularity:
         Views: 2692
2008-04-20 03:46:29     
Article by Kamyar Shah

How do you feel about putting your conversations with your staff on paper? What is meant by that is, being involved in the management of your property, do you feel it is necessary to document the things your staff does right and wrong? Some companies involved in property management, feel they need some type of documentation to ensure that their associates learn and grow from one situation to the next. In addition, the documentation is used to ensure that a repeat of the bad behavior does not happen again.

There are mixed emotions in most customer service environments in dealing with writing up associates or writing down what was talked about. In most cases, if you do not write down the conversation, the associate can keep doing what they are doing whether it is wrong or right. Most companies in property management believe that having a trail of coachings can result in a higher performance.

Some companies have taken the documentation process to a different level. In those particular companies, they felt that they have to have each associate sign a document stating their job duties, lunch policies, attendance policies, and how to interact with the customers. If the associate decides to deviate from this process, then they have a choice to change their behavior or be promoted to customer. The thing that those companies are asking of them is not a lot. They are just asking to treat the customer uniquely and different from the next customer they talk to. They are just asking the associates to clock in to work on time and to follow their schedules. These property management companies are not asking their associates to perform rocket science. Therefore, with signing this document, every associate understands and knows their job. Every associate has no excuse saying that no one ever explained what they are supposed to do day in and out. Some believe it will be very effective.

In property management, some managers do not feel that this is the way to manage their associates. They feel that it too harsh and not promoting a fun environment. Look at it this way. If you have associates on your properties that are not doing what you are asking them to do, what proof do you have that you spoke to this individual about the incorrect behavior? How does it just not turn into your word versus theres. That is why most customer service companies are finding a way to document their conversations to increase productivity and lessen the bad behaviors.

It is really up to you. You are the one involved in property management and you have to decide whether you want to take your business to next level or not. With the ever-changing market place, it is very difficult to stay consistent if you do not change. Most companies try to new things to see what works and what helps increase their bottom line. By documenting the conversations, you have, good or bad, you are insuring that your people have a clear line of site on what you as a property manager are expecting. So, look yourself in the mirror and ask, do you want individual company to not succeed because you have people under you that will not do what you ask them to do and you allow those bad behaviors?

Specialized in: Quality Assurance Service - Quality - Assurance - Call Center - Management - Quality Assurance Assessment - Quality Assurance Proposal - Quality Assurance Implementation - Quality Assurance Coaching - Quality Assurance Recommendation - Quality Assurance Testing
URL: http://www.totalqualityassuranceservices.com
Print article      Bookmark this page
Related Articles 
Freight management software facility and functions of the freight consultants (Popularity: ): Freight management software facility provided by IntelliTrans is essential nowadays to handle trades in a more simplified way ensuring logistic efficiency. Besides that, the software is capable to book orders instantly and to find the best carrier rates as well. The other functions include:• Searching the available transportation modes • Managing and working on the carriers’ negotiated rates • Requesting and receiving the spot quotes as well •Tracking the shipments and updating the ...
Event Planners in Dubai- Ideas for the Future (Popularity: ): Technology for event planners in Dubai doesn’t just have to be used to make our lives easier when planning events, it can also be used to impress your guests too, look out for these technologies becoming a part of our everyday event lives soon. Book your corporate events, product launch, wedding events at vision Next, the top event management companies in Dubai.Planners in Dubai Virtual Reality Although very much already a reality ...
Environmental Consulting - How it can help Your Business (Popularity: ): Environmental counseling is a sort of consistence counseling that is used by a wide range of associations to guarantee that every single ecological control are being met. These counseling organizations spend significant time in a wide range of ecological administrations; frequently represent considerable authority in a particular industry. These businesses are normally the Oil and Gas industry, Coal mines, Coal bed Methane, and Uranium ventures. There are additionally some ecological ...
Understanding the Fundamentals of 4PL and 3PL Logistics (Popularity: ): There are several reasons why a manufacturer or business might decide to outsource their warehousing and logistical operations. For some firms, it is a way to get more value for money by eliminating heavy capital investments. For others, outsourcing is a part of their long-term sales intensification strategy. And for some others, outsourcing is a means to gain an edge over the competition by adding more value to their services. ...
Talent is the primary focus of all the business organizations (Popularity: ): In today difficult commercial scenario, the leading business firms do not follow the traditional way of categorizing their employees as good and bad based on their working quality and quantity. Gone are the days when the firms use to invest very less into the development of employees and were much focused on extracting more work from the employees working there? Instead, now they are striving to make their organization attractive ...


Related Business 
Inca Trail Information (Popularity: ): You will find useful and precise information and Inca Trail latest news, inca trail main operator's Inca Trail prices, Inca Trail qualified guides, and everything you need to know on making a safe booking to the this fascinating pilgramage destiny (Inca Trail To Machu picchu) and one of the most enigmatic in the world.(Inca trail tour,Inca Trail Trek,Inca Trail Peru,Inca Trail booking,Inca trail Prices,Reservations,Maps and more).
Appalachian Trail Conference (Popularity: ): ATC is a non-profit membership organization whose volunteers and club affiliates protect and maintain the Appalachian Trail, a 2160-mile footpath that extends from Maine to Georgia. Provides up-to-date information on trail conditions, volunteer opportunities, trail maintenance training, links to trail clubs along the AT corridor.
Wholesale Fine Paper (Popularity: ): Rama Pulp & Papers Limited - India, Offers wide range of quality maplitho paper, thermal paper, copier paper, cream wove paper, multi layer carbonizing paper, mg poster paper and so on.
Painting and Paper Hanging (Popularity: ): We believe in providing superior customer service; if you are unhappy, we will fix it right away. We are not satisfied unless you are satisfied. All our work is under contact, protecting you (the client) and our business; professionalism is of utmost importance to Sayers Painting and Paper Hanging. You WILL NOT regret using our services!
Chung Rhy Special Paper Mfg (Popularity: ): Manufacturer of technical paper, art paper, household paper, medical use paper and food industries paper.
Handmade Paper and Crafts (Popularity: ): The name of our company is jiarts arts & crafts corporation ltd .our company mainly produce handmade paper,which made of 100% natural,and the mainly kinds are:petal paper,float-dye paper,unryu paper,water-fall paper,color paper,mulberry fiber paper,crepe paper so on. we also produce the paper crafts.mainly including:handmade bags,journals,frame,photo album,greeting card,mulberry paper flower so on . all of these are fine in design and low in price.
Lewis and Clark Trail (Popularity: ): Historical account of the Corps of Discovery along the Lewis and Clark Trail. Includes an events calendar, trail properties, and trail treasures.
Wholesale Paper Rolls Suppliers (Popularity: ): A well established paper & paper products supplier company, deals in 2 ply carbonless paper rolls, ATM paper rolls, barcode stickers, cream wove paper and so on. We are engaged in the paper business since 1975 and today we are the well-established and reputed vendors in Kolkata.
Mg&m Enterprises: Wholesale Paper Napkin Supplier (Popularity: ): Mg&m Enterprises is a well-known company that provides a wide range of Paper Rolls and Paper Napkin. We are a reputed Manufacturer and Supplier of Paper Rolls that are made by using superior paper pulp. We offer wide variety of Paper Rolls that includes Thermal Paper Roll, ATM Paper Roll, Fax Paper Roll, Adding Machine Paper Roll and Pygmy Machine Paper Roll. Our Paper Rolls are 100% recyclable, which is ...
Texas Equestrian Trail Riders Association (Popularity: ): Founded to promote trail riding as a family activity. Includes membership information and a list of upcoming trail rides.