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2007-04-17 09:01:22
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Article by Dawn Orbeck |
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Home business often means wearing many hats every day for business owners. They need to be the writers, the website designers, the administrators, the marketing and sales representatives, the trainers , the telephone operators and more. But with the help of a professional call center, many of these hats can be tossed aside.
With a high-quality call center, the support team there will:
1. Have plenty of product knowledge, a friendly, professional business manner for handling incoming calls and will be able to close your sales for you.
2. Be able to collect the money from your customers, ship the product directly to your customer, and send you a commission check via priority mail or other means, saving you steps in invoicing and call center payment.
3. Follow up with your key prospects regularly over time to introduce them to more benefits about your products and remind them to think about buying - and close more sales for you. This will provide you plenty of time for other things like placing ads, online and offline and training and supporting your team members.
4. Invite you to log in to their secure website to monitor and track the progress of your prospects, along with any sales associate's notes and plans for follow-up.
5. Invite you to get involved in the process, if you would like to as well, adding your own personal touch.
6. Be staffed with the highest quality of phone talent using no "high pressure" closing tactics. This means you will not need to fear personal rejection and phone slams, etc.
7. Will continue this business process for you with a long-term commitment to your business and your customers and prospects.
8. Will offer you cutting edge marketing and training systems and advertising tools. And they will keep up with the times, advancing their systems as the Internet grows and changes, too, adapting your online presence so that it's most effective.
These are just a few of the many benefits to using a high-quality, professional call center with your home-based business.
So set aside time to check out a call center for your business operations and find out how many hats you can toss in the air. By getting plenty of sales help, follow up services, administrative, accounting and other help, you'll have much more time to create ad campaigns and enjoy your income from all your team's hard work.
Dawn Orbeck is a former technical professional who now enjoys more time with her family as a home-based entrepreneur. As a member of the Coastal Vacations Call Center, Dawn has significantly reduced her time prospecting and is able to spend more time supporting and training her team. Most importantly, Dawn and her family have more time together to enjoy vacationing with the discounts available through Coastal Vacations.
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Call Center
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Home Business
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