ABC Directory - Email - The Holster of the Smoking Gun


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06 October, 2008

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Email - The Holster of the Smoking Gun

When it comes to understanding the policies by which a business truly operates, it is not necessarily from those documented in formally prepared Word documents or PDFs posted on the company Intranet. In fact, it is the informal messages between staff in emails that override these formal guidelines that dictate and document behaviour and policy. Emails provide an "audit" trail of the thinking, morals and practices that employees follow on a day by day basis. They may differ, sometimes widely, from the formal policies, and they may also change over the life of an organization. They could even differ between....

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