Mystery Shopping |
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By: deepak Posted: 2007-03-24 11:27:29 |
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Mystery centre managers to gain an accurate evaluation of the quality of customer service provided by their businesses.Companies such as Retail Services 2000 provide customized mystery shopping programs which are used to compare businesses to industry bench managers to gain an accurate evaluation of the quality of customer service provided by their businesses.Companies such as Retail Services 2000 provide customized mystery shopping programs which are used to compare businesses to industry benchmarks of service and award encouragement and incentives to retailers for providing "excellence in service".
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