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Category:  Articles » Communications

 

Delays in service changes for toll-free numbers are solved - for the moment

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         Views: 1354
2009-12-14 04:16:26     
Article by Custom Toll Free

We're pleased to report that as of Friday, customer record updates (required for service changes for toll-free numbers) are once again being processed through SMS/800, the central administration system for the toll-free number industry.

SMS/800 had announced Nov. 30 that requests from Resp Orgs would not be handled until after Dec. 8. However, on Dec. 1 SMS/800 sent out an second announcement saying that it would resume handling customer record updates on Dec. 4.

Both the original long delay, and the later short one, are of great concern to us. Customer record updates are required before service changes, such as the re-assignment of a toll free number to a new customer, or to a different account, can "go live." As a rule, these updates happen so quickly that our customers think of them as almost automatic.

According to the original announcement from SMS/800, the processing of service changes was being delayed so that four service control points in the AT&T system could be decommissioned and replaced by new service control points. The means, essentially, that AT&T was replacing older, less reliable systems with new systems.

Specialized in: Custom Toll Free - Irs Toll Free Phone Numbers - Toll Free Directory - Toll Free Numbers - Aol Toll Free Number - Toll Free Number - Reverse Lookup Toll Free - Reverse Toll Free Number - Irs Toll Free - Numberfind A Toll Free Number - Toll Free Number For Us Airways - Toll Free Numbers For Companies - Toll Free Number Lookup - Toll Free Phone Number - Toll Free Number For Paypal - Toll Free Reverse Lookup - A Toll Free Number For Santa - Clause - Toll Free Phone Directory - Reverse Phone Book Toll Free Number - United Airlines Toll Free Number - What Is The Toll - Free Number For Compaq Computers - What Are The Toll Free Prefixes
URL: http://www.customtollfree.com
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